Terms and Conditions

Last Updated: 04/01/2024

Introduction

Welcome to Imperial Cards. These Terms and Conditions (“Terms”) govern your use of our services and products. By using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

Definitions

Company: Refers to Imperial Cards.
User/You: Any individual or entity using Imperial Cards services or purchasing products.
Services: All services provided by Imperial Cards, including but not limited to physical and digital cards.

Eligibility

To use our services, you must be at least 18 years old and capable of forming a binding contract with Imperial Cards.

Account Registration

You must provide accurate information during registration.
You are responsible for maintaining the confidentiality of your account information.
Notify us immediately of any unauthorized use of your account.

Use of Services

Use our services only for lawful purposes.
Do not use our services to engage in fraudulent, illegal, or inappropriate activities.

Product Purchases

All purchases are subject to availability.
Prices and product descriptions are subject to change.
We reserve the right to refuse or cancel orders at our discretion.

Shipping and Delivery

Delivery times are estimates and not guaranteed.
We are not responsible for delays due to unforeseen circumstances.

Returns and Refunds

Returns and refunds are subject to our Return Policy.
To be eligible for a refund, we require a receipt or a proof of purchase in the form of an order number or e-receipt sent by email and your order status should be “pending” as per our system delivery tracking.

Intellectual Property

All content and materials on our website and products are the intellectual property of Imperial Cards.
You may not reproduce, distribute, or create derivative works without our express permission.

Limitation of Liability

Our services are provided “as is” without warranties of any kind.
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.

Indemnification

You agree to indemnify and hold Imperial Cards harmless from any claims, damages, losses, or expenses arising from your use of our services.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website, and it is your responsibility to review them periodically.

Governing Law

These Terms are governed by and construed in accordance with the laws of the UAE.

Contact Information

For any questions or concerns about these Terms, please contact us at:

Imperial Cards
804, Single Business Tower, Business Bay, Dubai, UAE
info@imperial-cards.com
+971562202007

Refund Policy

Returns

We do not accept returns as all cards are made for personal use. To be eligible for a refund, we require a receipt or a proof of purchase in the form of an order number or e-receipt sent by email and your order status should be “pending” as per our system delivery tracking.

Refunds (if applicable)

If your Imperial Card is damaged upon delivery, you may be eligible for a replacement. We offer replacements for damaged Imperial Card with a proof by photo within 48 hours of delivery. If you are having trouble with compatible phones and you would like to request a refund or replacement, please contact us at info@imperial-cards.com

Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your debit/credit card or original method of payment, within 2-4 days.

Warranty

Your Imperial Card has a lifetime warranty.

Exchanges

We don’t accept exchanges

Delayed/missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +971 56 220 2007

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@imperial-cards.com